Shipping policy
From our bench to your bag
Every GolfingFam glove is cut, finished and stamped to order. Nothing sits on a shelf waiting for your name to go on it, which is why your timeline has two parts rather than one.
Our delivery promise
- Personalization and production — up to 7 business days. Your initials are set by hand in brass type and hot-stamped in gold foil, then the glove is finished and inspected.
- Tracked shipping — 3 to 5 business days. Free on every order.
- Total estimated time — 10 to 12 business days from order to doorstep.
Shipping and delivery
Cost. Shipping is free on every order. There is no minimum and no surcharge.
Where we ship. We currently deliver to addresses within the United States only.
Tracking. You will receive a tracking link by email as soon as your parcel leaves our warehouse. Carrier scans can lag for a day or two after dispatch, so a link that shows no movement straight away is normal.
Delayed or missing parcels. If your order has not arrived within 12 business days of the order date, contact us and we will open an investigation with the carrier. We aim to come back to you within one business day.
Address corrections. We can change a delivery address at any point before the parcel ships. Once it has shipped we cannot reroute it, but if it comes back to us as undeliverable we will send it again, free, to a corrected address.
Contact customer support
Email us at contact@golfingfam.com. We answer 7am to 7pm EST, Monday to Friday.