Refund policy

A glove worthy of your game

Every GolfingFam glove is made for one person and carries their initials, so our policy is built around putting things right rather than taking stock back.

Our promise to you

If your glove arrives damaged, does not match what you ordered, or does not fit, we will fix it. In most cases that means a free replacement rather than a return.

60-day money-back guarantee

You have 60 days from the confirmed delivery date to request a refund. Requests made after that window fall outside the guarantee.

Free replacements

We replace a glove free of charge, with no return required, if it arrives damaged or defective or if we made an error in fulfilling your order. Report it within 7 days of delivery and include photographs so we can see the problem.

Personalization accuracy

We stamp exactly the characters entered at checkout. If we stamp something other than what you submitted, we replace the glove free. If the initials submitted were themselves wrong, the glove is not eligible for a refund, though we will do what we reasonably can to help the first time it happens.

Eligibility for a refund

To qualify, the glove must be within the 60-day window and show no signs of use or improper care, and the claim must not have already been resolved by a replacement.

What is not eligible

Wear from normal play, damage from improper care or storage, personalization errors submitted by the customer, and claims already settled with a free replacement.

Returns

Because each glove is personalized and cannot be resold, returns are not required and are not accepted as a matter of course. If we do ask you to send an item back, we cover the cost when the fault is ours.

Order cancellations

You can cancel any time before personalization begins. Once your initials have been set and stamped, the glove cannot be cancelled, because it cannot be sold to anyone else.

Refund processing and timing

Approved refunds go back to the original payment method. We process them within 5 to 7 business days; your bank or card issuer may take a further 5 to 10 days to post the credit.

Limits, abuse and fraud

This guarantee is intended for genuine problems. We may decline claims that show a pattern of repeated or unfounded requests, and we reserve the right to refuse service where we identify fraud.

Subscriptions

Recurring orders are covered by our Subscription Policy. Refunds on subscription charges follow the terms set out here.

Changes to this policy

We may update this policy. The version published at the time of your order is the one that applies to it.

Agreement to this policy

Placing an order means you accept the terms above.

Contact customer support

Email us at contact@golfingfam.com with your order number, and photographs if you are reporting damage. We answer 7am to 7pm EST, Monday to Friday.