Subscriptions
Where we offer a product on a recurring schedule, you choose the delivery interval at checkout and we charge the payment method on file each time an order is prepared.
You can change the interval, skip a delivery, update your payment details or cancel at any time. Every order confirmation email carries a management link that takes you straight to those controls. Cancelling stops all future charges; it does not refund an order that has already been prepared.
Refunds on subscription orders follow our Refund Policy.
Pre-orders
A pre-order reserves an item that is not in stock yet. Depending on the item we may take the full amount at the time of order or a deposit with the balance due before dispatch, and the expected availability date is shown on the product page.
You can cancel a pre-order for a full refund at any point before we begin preparing it. Once production or personalization has started, the order is treated like any other made-to-order item.
Try before you buy
Where a try-before-you-buy option is offered, we place an authorization on your card rather than a charge, and the charge is taken only if you keep the item past the trial window stated at checkout.
To avoid being charged, return the item within that window using the instructions supplied with your order.
Contact customer support
Email us at contact@golfingfam.com. We answer 7am to 7pm EST, Monday to Friday.